Add/Remove Tag & update attribute

How to set Tags & Attributes directly from User Profile?

Did your user change their email or phone number or another major attribute? If yes, then

you can instantly make changes to such User Attributes & Tags from the User Profile.

Go to the ‘History’ or ‘Live Chat’ Page & click the chat of the user to whose profile you want to make changes.

Next, press the Attributes dropdown button and click on edit to make changes to the Attributes.

For tags, you can select & add already existing tags. Just choose the tag you want to add and press “Add”

Also, you can create new tags & add them to the user profile. Click ‘Create & add tag’ 👉 Add tag name 👉 Press ‘add’

Make the necessary changes to the Attributes & Tags & press save.

You can change the attributes & tags of all contacts any number of times!

Yes, the User Profile is entirely the same in both the History Page and Live Chat Page.

Yes, the Agents can make changes in the User Profile by adding/removing Tags. Only the intervention can not be done.