How to create Media Link from Live Chat Textbox?
Media Link Generation
You need to send a media Link for approval from WhatsApp to send media items in your WhatsApp Template message like images, audio, video, pdfs & much more.
You can easily upload your preferred media items directly from Live Chat Textbox and send them to your users in one click!
About 98% Read-rate
45- 60% Click-through rate
With this feature, you can:
- Send any media type like images, audio, video, files etc to users on WhatsApp,
- Directly send pdf catalogues through Live Chat Textbox,
- Share invoices with users
How to generate media link directly from Live Chat Textbox?
1) Click the Folder Icon in Live Chat Textbox
Whenever you intervene a user in the Aicubix App, the Live Chat Textbox appears so that you can answer the customer query in real-time.
To open the media library, click the folder icon as shown in the image on the left.
2) Add Media items to the Media Library
Clicking the folder button will pop open the Media Library Box. Here, you can add media items such as images, audio, video & other files.
In the media library you can upload file size up to these dimensions:
- Image- 5 MB
- Audio- 16 MB
- File- 100 MB
- Video- 16 MB
Supported file types:
- Audio- aac, MP4, AMR, MPEG, Ogg
- Document- Any valid MIME-type
- Image- Jpeg, png
- Video- MP4, 3gpp
3) Copy the Media Link
To copy the media file link, simply hover your mouse above the respective media file & click the ‘Link’ button highlighted in the image on the right.
You’re good to go!
WhatsApp template Message FAQs
What are WhatsApp Template Messages?
All the messages that are sent to both, inactive and active users using any of the pre-approved message templates are known as template messages. These messages are sent once the 24-hour window of session message is closed and you wish to initiate a conversation again.
Also, you can use these template messages to send transactional messages (delivery alerts, appointment reminders, etc.) to users who have opted in to receive messages from you viz. You can Initiate a Conversation with users on WhatsApp using these template messages. (These users should have given you permission to receive messages on WhatsApp)
What are the guidelines for WhatsApp Template Message?
WhatsApp Template Message gives Businesses to reach out to their customers by sending them notifications on WhatsApp. In order to send these templates to users, we need to get them approved from WhatsApp.
In case your template messages are getting rejected, here are a few reasons why:
WhatsApp doesn't allow spamming and harmful content. So, these are four things on what Business cannot send a Template Message:
- No threatening content
- No data collection
- No contests or quizzes
WhatsApp Template Messages cannot contain threatening or abusive content. For example, Template Messages that threaten customers with legal action if they don't pay back their loans are not allowed.
Moreover, businesses can't collect data using WhatsApp Template Messages. Though you can certainly conduct polls and surveys, you can't ask for sensitive personal information such as credit card numbers through Template Messages.
In addition to the content constraints above, you need to comply with WhatsApp Template Message formatting rules.
What kind of Template Messages does WhatsApp approve?
Since October 2021, WhatsApp now approves all messages including Promotional & Offer Messages. This includes Transactional, Non-transactional, Notifications, Updates and Follow Up Messages.
We have created a Template Message Library with 100+ pre-approved Templates which you can check out here.
How much time does WhatsApp take to approve a template message?
In 2022, WhatsApp Template messages take 1 minute - 24 hours to get approved in AiSensy Dashboard. WhatsApp might take some time to approve some WhatsApp Templates, but it won't take more than 6-24 hours.
Can I edit any approved WhatsApp Message Templates?
No! Once a WhatsApp Template Message is approved, one can not make changes or edit the Template Message. Only the dynamic values in the Template Message can be edited which is set while submitting it.
Is there any size limit of the media files attached in WhatsApp Template Messages?
Yes, there is a size limit of the media file in the WhatsApp template messages. The following is the size limit of different media files –
Video- 16 MB
Image- 5 MB
Document- 100 MB
Sticker- 100 KB
Do I need to also send media files for approval?
Please note that the media file needs to be sent along with some text. It is not like you can send only Images, Files or Videos. TEXT is mandatory because, based on Text, WhatsApp Approves or Rejects a WhatsApp template message.
Why did my WhatsApp Template Message got rejected?
The major reason for rejection of WhatsApp Template Messages is your content not being in alliance with the WhatsApp Commerce Policy
Another reason is your Template Message Content might not be in line with the WhatsApp Template Message Guidelines.