How to get started with Welcome WhatsApp Chatbot
WhatsApp Chatbot
A WhatsApp Chatbot is software built out of artificial intelligence for automation purposes. When you signup on to the Aicubix platform, you can set up a Welcome Chatbot on your own so that your customers won’t be left waiting when they connect with you on WhatsApp.
About 98% Read-rate
45- 60% Click-through rate
Steps to set up Welcome WhatsApp Chatbot
1) Signup with Google Account on Google Dialogflow
To create your Welcome WhatsApp Chatbot, signup on Google Dialogflow
2) Setup a Profile & add Agent Name
Give a name to your WhatsApp Chatbot & set up the default time period & hit “Save”
3) Setting up Welcome Intent
Next, let’s set up the Welcome intent of the WhatsApp Chatbot. Hit the “Default Welcome Intent” to configure its settings & proceed with the following steps mentioned below.
4) Add Training Phrase
In training Phrases, you need to add phrases that you think would be your user’s First Message to you. If the message matches the training phrase, the user will receive a response. The training phrase can be anything, from a simple ‘Hi’, to a Hindi greeting ‘Namaste’. Set this up based on your target audience.
This brings us to the next part- Setting Up Text Responses
5) Add Text Responses
You’ve successfully set Training Phrases. Now, let’s set up the response to these training phrases. This will be the response to the message the user sends you.
This can be a simple text response such as, “Hi, how can I help you” or a card-based response. Here’s how to set up a card-based response
6) Set up Basic Card-based Response
In Responses, add Google Assistant & then add a Basic Card as shown in the image on the left.
7) Add information to the Basic Card
Next, fill the Basic Card with all the details you want to communicate with the user. This includes image, image text, subtitles & much more.
If you’re adding images, make sure to add ‘IMAGE’ in the sub-section in Caps. Similarly, if your basic card includes video, add ‘VIDEO’ in caps in the sub-section. For Docs, add to the sub-section, ‘FILE’ in caps.
Once, you’ve filled it, press the save button & exit. Now, let’s set up for the event if the Welcome Message fails to trigger.
8) Setting up default Fallback Intent
When a user sends a message different from your welcome intent, a default Fallback intent triggers up.
In this step, you’ll be setting up Fallback Intent in case the WhatsApp Chatbot doesn’t have an answer to the user’s query
In this case, the WhatsApp Chatbot will immediately forward the query to ‘Requesting’ Chat for human intervention.
9) Create Fallback Response for whatsapp chatbot
Repeat the same process applied while creating Welcome intent & add a fallback response in case the user sends a message that hasn’t been added as a Welcome Intent.
However, omit to add anything in training in Fallback Intent.
You can choose from any such phrases or create your own.
Once you do that, click save!
WhatsApp template Message FAQs
What are WhatsApp Template Messages?
All the messages that are sent to both, inactive and active users using any of the pre-approved message templates are known as template messages. These messages are sent once the 24-hour window of session message is closed and you wish to initiate a conversation again.
Also, you can use these template messages to send transactional messages (delivery alerts, appointment reminders, etc.) to users who have opted in to receive messages from you viz. You can Initiate a Conversation with users on WhatsApp using these template messages. (These users should have given you permission to receive messages on WhatsApp)
What are the guidelines for WhatsApp Template Message?
WhatsApp Template Message gives Businesses to reach out to their customers by sending them notifications on WhatsApp. In order to send these templates to users, we need to get them approved from WhatsApp.
In case your template messages are getting rejected, here are a few reasons why:
WhatsApp doesn't allow spamming and harmful content. So, these are four things on what Business cannot send a Template Message:
- No threatening content
- No data collection
- No contests or quizzes
WhatsApp Template Messages cannot contain threatening or abusive content. For example, Template Messages that threaten customers with legal action if they don't pay back their loans are not allowed.
Moreover, businesses can't collect data using WhatsApp Template Messages. Though you can certainly conduct polls and surveys, you can't ask for sensitive personal information such as credit card numbers through Template Messages.
In addition to the content constraints above, you need to comply with WhatsApp Template Message formatting rules.
What kind of Template Messages does WhatsApp approve?
Since October 2021, WhatsApp now approves all messages including Promotional & Offer Messages. This includes Transactional, Non-transactional, Notifications, Updates and Follow Up Messages.
We have created a Template Message Library with 100+ pre-approved Templates which you can check out here.
How much time does WhatsApp take to approve a template message?
In 2022, WhatsApp Template messages take 1 minute - 24 hours to get approved in AiSensy Dashboard. WhatsApp might take some time to approve some WhatsApp Templates, but it won't take more than 6-24 hours.
Can I edit any approved WhatsApp Message Templates?
No! Once a WhatsApp Template Message is approved, one can not make changes or edit the Template Message. Only the dynamic values in the Template Message can be edited which is set while submitting it.
Is there any size limit of the media files attached in WhatsApp Template Messages?
Yes, there is a size limit of the media file in the WhatsApp template messages. The following is the size limit of different media files –
Video- 16 MB
Image- 5 MB
Document- 100 MB
Sticker- 100 KB
Do I need to also send media files for approval?
Please note that the media file needs to be sent along with some text. It is not like you can send only Images, Files or Videos. TEXT is mandatory because, based on Text, WhatsApp Approves or Rejects a WhatsApp template message.
Why did my WhatsApp Template Message got rejected?
The major reason for rejection of WhatsApp Template Messages is your content not being in alliance with the WhatsApp Commerce Policy
Another reason is your Template Message Content might not be in line with the WhatsApp Template Message Guidelines.